Terms and conditions

Ömer Hakan Ölçer – Hafsa Software, Fritz-Reuter-Str. 19, 21629 Neu Wulmstorf, Germany, email info@hafsa.de, phone +49 176 61660555.

These terms apply unless the individual quote or contract says otherwise. Customer terms apply only if we expressly accept them. Mandatory consumer protections remain unaffected.

Material on hafsa.de is non-binding information. After an enquiry, we clarify requirements and scope. A contract is formed when an individual quote is accepted, both parties sign a contract, or another clear agreement is made in text form.

The service description, price, schedule and acceptance period in the applicable quote control. Amendments and side agreements should be recorded in text form.

The individual quote defines the nature and scope of the services. Dates are binding only if expressly identified as binding. Dependencies on customer cooperation, access, approvals or third-party providers may affect schedules.

Changes outside the agreed scope are assessed and agreed before implementation, including their effect on effort, fees and timing. We may use suitable subcontractors and remain responsible for proper contractual performance.

The customer provides the content, information, decisions, access and approvals required for the project on time. The customer confirms that supplied content and access may be used lawfully. Missing or late cooperation may reasonably shift agreed dates and create additional effort.

Fees, VAT, instalments and due dates are set out in the quote and invoice. Unless agreed otherwise, payment is made against invoice by bank transfer. hafsa.de does not process card, PayPal or Klarna payments.

For ongoing or additional services, the billing intervals stated in the applicable quote apply. Statutory rules on late payment remain unaffected.

After full payment, the customer receives the usage rights to individually created deliverables specified in the quote. Pre-existing tools, libraries, general know-how and reusable components remain with their respective rights holders unless agreed otherwise.

Open-source software, platforms, fonts, images and other third-party components remain subject to their respective licences and terms. The customer is responsible for rights in content it supplies.

Where acceptance is required by law or contract, the customer reviews the delivered work within a reasonable period and reports specific material deviations from the agreed scope. Statutory defect and warranty rights apply unless a lawful individual agreement provides otherwise.

We have unlimited liability for intent and gross negligence, injury to life, body or health, mandatory statutory liability and expressly assumed guarantees. For slight negligence affecting an essential contractual duty, liability is limited to the typical loss foreseeable when the contract was made, to the extent permitted by law. Mandatory consumer rights remain unaffected.

We are responsible for outages or changes to external platforms and services only to the extent attributable to us. A duty to back up data applies only where expressly agreed; customers remain responsible for appropriate backups of their systems and data.

The individual contract defines its term and ordinary termination rights. Both parties retain the right to terminate for material cause. Services performed and documented project commitments incurred up to termination are settled under the applicable contract and law.

Both parties handle information marked or recognisable as confidential with appropriate confidentiality. Personal data is processed under applicable data protection law. Website details are set out in the privacy policy; a project-specific data processing agreement is entered into where required.

Consumers retain all mandatory statutory rights. Where a distance contract carries a right of withdrawal, the applicable quote or withdrawal notice provides the relevant information. Work begins before the withdrawal period expires only after the consumer provides the declarations required by law.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice does not remove mandatory protections of the law of their habitual residence. To the extent permitted, the provider's place of business is the venue for merchants, public-law entities and public-law special funds.

If a provision is or becomes invalid, the remaining provisions and the rest of the contract remain effective; statutory law replaces the invalid provision.